Grosvenor Casino Cookie Policy

At Grosvenor, we are committed to being transparent about the technologies we use on our website. This Cookie Policy explains what cookies are, how we use them across Grosvenor Casinos.com, and what choices you have regarding their use. Whether you visit us for Grosvenor casino online gaming, to access Grosvenor poker, or to explore our sportsbook, this policy applies to your entire experience on our platform.

What Are Cookies?

Cookies are small text files that are placed on your device — your computer, smartphone or tablet — when you visit a website. At Grosvenor Casino, we use cookies and similar tracking technologies to ensure our website functions correctly, to remember your preferences, and to deliver a more personalised experience. Cookies do not contain personally identifiable information on their own, but they may be linked to data we hold about you as a registered user.

How We Use Cookies

Our Grosvenor platform uses cookies for several important purposes. We rely on them to keep you securely logged in during your session, to process your Grosvenor casino login securely, to remember your settings, and to measure how our services are used so we can continue improving them. Below we outline the main categories of cookies we use.

Strictly Necessary Cookies

These cookies are essential for our website to function. Without them, services you have asked for — such as completing a Grosvenor Casino login, navigating between pages, or processing a deposit — cannot be provided. We do not require your consent to place these cookies, as they are necessary for us to deliver the service you have requested.

Session management and authentication
Security and fraud prevention
Load balancing across our servers
Maintaining your preferences during a single visit

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our Grosvenor online casino. This includes information about which pages are visited most often, where users arrive from, and whether any error messages are encountered. All data collected is aggregated and anonymous — we use it solely to improve how our site works for you.

Tracking page visits and session duration
Identifying broken links or slow-loading pages
Monitoring traffic sources and user journeys

Functionality Cookies

At Grosvenor Casinos, we want your experience to feel personal and seamless. Functionality cookies allow us to remember choices you have made — such as your preferred language, display settings, or whether you have previously used our Grosvenor Casino live chat — so we do not have to ask you every time you return to the site.

Remembering your login details (where you opt in)
Storing preferences for game display and layout
Recalling your region for compliant service delivery

Targeting and Advertising Cookies

Our Grosvenor website may use targeting cookies to deliver relevant promotional content to you — including information about our welcome bonus, the Grand Prize Wheel, or Grosvenor Casino promo offers. These cookies record your visit to our site and may be shared with our trusted advertising partners to display relevant ads on third-party websites. We do not sell your data to third parties.

Displaying personalised promotions and offers
Limiting how often you see a particular advertisement
Measuring the effectiveness of our marketing campaigns
Enabling retargeting across partner networks

Third-Party Cookies

Some cookies placed when you use our Grosvenor casino online services are set by third parties whose services we have integrated into our platform. These may include game providers such as NetEnt, Pragmatic Play, Evolution (who power our live casino tables), and analytics providers. We do not control third-party cookies directly — we recommend you review the relevant privacy policies of these providers for more information.

Our Grosvenor Casino app for iOS and Android may also use similar tracking technologies. The same principles set out in this policy apply to data collected through our native applications.

Cookies and Responsible Gambling

We use certain cookies to help us uphold our responsible gambling commitments. At Grosvenor, we are licensed by the UK Gambling Commission (account 57924) and the Government of Gibraltar, and we are obligated to use technical measures that support player protection. This includes cookies that help us recognise self-excluded players, including those registered with GAMSTOP, to ensure they cannot access our services.

Managing Your Cookie Preferences

When you first visit Grosvenor Casinos, we will ask for your consent to use non-essential cookies via our cookie banner. You can accept all cookies, reject non-essential cookies, or customise your preferences at any time. Please note that disabling certain categories of cookies may affect the functionality of our website, including your ability to complete a Grosvenor login or access specific features.

How to Control Cookies via Your Browser

Most web browsers allow you to manage cookies through their settings. You can choose to block or delete cookies at the browser level. Below are links to guidance from the most common browsers:

Google Chrome – Settings → Privacy and Security → Cookies
Mozilla Firefox – Options → Privacy and Security
Safari – Preferences → Privacy
Microsoft Edge – Settings → Cookies and Site Permissions

Please be aware that restricting cookies at the browser level will affect all websites you visit, not just our Grosvenor platform.

Cookies and Your Data Rights

The data collected through cookies on our Grosvenor Casino website is processed in accordance with our full Privacy Policy and applicable data protection law, including the UK GDPR. You have the right to access, correct, or request deletion of personal data we hold, including data collected via cookies. To exercise these rights, please contact us through our Help Centre at support.Grosvenor Casinos.com or via our 24/7 live chat.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or the way we operate our Grosvenor services. When we make material changes, we will notify you through our website or via email if you are a registered player. We encourage you to review this page periodically to stay informed about how we use cookies.

This policy is published by Rank Interactive (Gibraltar) Ltd, Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA, part of The Rank Group Plc. The GROSVENOR® trademark is owned by Rank Leisure Holdings Ltd. If you have any questions about our use of cookies, please reach out to us through our Help Centre or 24/7 live chat at Grosvenor Casinos.com.

Content updated: July 13, 2026