Grosvenor Casino Data Protection

At Grosvenor, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our services through Grosvenor Casinos.com, our mobile applications, or visit any of our land-based venues across the UK. We are committed to being transparent about how we handle your information and to complying with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Here at Grosvenor Casino, we operate as part of Rank Interactive (Gibraltar) Ltd, Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA, a member of The Rank Group Plc (LSE: RNK). The GROSVENOR® trademark is owned by Rank Leisure Holdings Ltd. We operate both online — at Grosvenor Casino — and through more than 50 land-based venues across cities including London, Birmingham, Manchester, Leeds, Sheffield, Glasgow, Cardiff, Nottingham, Brighton, and Blackpool.

Our online services are licensed by the UK Gambling Commission (account 57924) for GB customers, and by the Government of Gibraltar / Gibraltar Gambling Commissioner (RGL 133 & RGL 134) for non-GB customers. If you have questions about how we handle your data, you may contact us via our Grosvenor live chat available 24/7, or through our Help Centre at support.Grosvenor Casinos.com.

Information We Collect

When you register for a Grosvenor casino login, interact with our platform, or visit any of our venues, we may collect the following categories of personal data:

Identity data — your full name, date of birth, username, and gender
Contact data — email address, postal address, and phone number
Financial data — payment method details (debit card, PayPal, Apple Pay, Instant Bank Transfer); we do not accept credit cards or cryptocurrency
Technical data — IP address, browser type, device identifiers, and login information collected when you use Grosvenor Casino login or the Grosvenor casino app
Transaction data — records of deposits, withdrawals, and wagering activity on our platform
Profile data — your Grosvenor Membership / Grosvenor One loyalty account details, preferences, and interactions with promotions such as the Grand Prize Wheel
Location data — where relevant, to confirm you are accessing our services from a permitted jurisdiction (UK, Republic of Ireland, Channel Islands, Isle of Man, or Gibraltar)
Communications data — records of your interactions with our customer support team, including live chat transcripts

How We Use Your Information

At Grosvenor Casinos, we process your personal data for the following purposes and on the following legal bases:

Contractual Necessity

We use your data to provide our services to you — including processing deposits and withdrawals, managing your Grosvenor login account, verifying your identity (KYC) before your first withdrawal, and administering bonuses such as our welcome offer and Grosvenor Bet promotions.

Legal Obligation

We are required by law to verify your identity, age (18+ only), and source of funds. We cooperate with the UK Gambling Commission and other regulatory authorities. We also check all customers against GAMSTOP and will not permit self-excluded players to access our services.

Legitimate Interests

Here at Grosvenor, we may process your data to prevent fraud, protect the security of our platform, and improve the quality of our services — including both Grosvenor casino online and our land-based venues in cities such as Luton, Bolton, Coventry, Portsmouth, Walsall, Northampton, Plymouth, Southend, Stockton, and Bournemouth.

Consent

Where we rely on your consent — for example, to send you marketing communications about Grosvenor casino online offers or Grosvenor poker tournaments — you may withdraw that consent at any time through your account settings or by contacting us via live chat.

Sharing Your Information

Our Grosvenor Casino platform does not sell your personal data to third parties. However, we may share your information with:

Payment processors — to handle deposits and withdrawals via debit cards, PayPal, Apple Pay, and Instant Bank Transfer (Trustly)
Identity verification and KYC providers — to comply with our legal obligations
Game providers — including NetEnt, Pragmatic Play, Blueprint Gaming (Jackpot King), Evolution, Playtech, Red Tiger, Big Time Gaming, Barcrest, Novomatic/Greentube, and Eyecon, who may process technical data to deliver games
Regulatory and law enforcement authorities — including the UK Gambling Commission, the Gibraltar Gambling Commissioner, and HMRC where required
IBAS (Independent Betting Adjudication Service) — our approved ADR provider for GB customers, and the Gibraltar Gambling Commissioner for non-GB customers
Sister brands within The Rank Group — such as Mecca Bingo, Bella Casino, Kitty Bingo, Lucky VIP, Magical Vegas, The Vic, and YoCasino, where you have consented or where sharing is required for group compliance purposes

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, in line with our legal and regulatory obligations. Transaction records and KYC documentation may be retained for longer periods where required by law.

Your Rights

As a data subject under UK GDPR, you have the following rights in relation to your personal data that we hold:

The right to access the personal data we hold about you
The right to rectification if your data is inaccurate or incomplete
The right to erasure ("right to be forgotten") in certain circumstances
The right to restrict processing of your data
The right to data portability
The right to object to processing based on legitimate interests or direct marketing
The right to withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us via the Grosvenor Casino live chat or through our Help Centre. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and Tracking Technologies

When you visit Grosvenor Casino.com or use the Grosvenor casino app, we use cookies and similar tracking technologies to recognise your device, maintain your session when you access Grosvenor casino online login, and analyse how our platform is used. You may manage your cookie preferences through our cookie consent tool or your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our Grosvenor platform uses SSL encryption across all transactions and login processes. However, no method of electronic transmission is entirely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or a prominent notice on Grosvenor Casinos.com. We encourage you to review this policy periodically. Continued use of our services after any update constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy or how we handle your data at Grosvenor Casinos, please reach out to us through our 24/7 live chat support or visit our Help Centre. We are here to help.

Content updated: July 13, 2026