Grosvenor Terms and Conditions

Welcome to Grosvenor Casinos. These Terms and Conditions govern your use of our website and services available at Grosvenor Casinos.com. By registering an account or using our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before you proceed. If you do not accept these terms, please do not use our services. At Grosvenor, we are committed to providing a transparent, fair, and secure gaming environment for all eligible players.

1. About Us

Our services are operated by Rank Interactive (Gibraltar) Ltd, Suite 3, 2nd Floor, Icom House, 1/5 Irish Town, Gibraltar GX11 1AA (Gibraltar registration number 120385), part of The Rank Group Plc (LSE: RNK). The GROSVENOR® trademark is owned by Rank Leisure Holdings Ltd. At Grosvenor Casino, we hold the following licences:

UK Gambling Commission (online account number 57924) — for customers in Great Britain
Government of Gibraltar / Gibraltar Gambling Commissioner (RGL 133 and RGL 134) — for non-GB customers
UKGC land-based licences: 614, 33465 and 34161

Our Alternative Dispute Resolution (ADR) provider for GB customers is IBAS. For non-GB customers, disputes are referred to the Gibraltar Gambling Commissioner.

2. Eligibility and Account Registration

To use our services at Grosvenor, you must meet the following requirements:

You must be at least 18 years of age
You must be located in a permitted jurisdiction: United Kingdom, Republic of Ireland, Channel Islands, Isle of Man, or Gibraltar
You must not be registered on GAMSTOP or otherwise self-excluded
You must not be a resident of any restricted territory outside our permitted jurisdictions
You must provide accurate and truthful information during registration

We reserve the right to verify your identity at any time. KYC (Know Your Customer) verification is required before we process your first withdrawal. We strictly prohibit the use of VPNs or other methods to circumvent geographic restrictions. One account per person is permitted — duplicate accounts will be closed.

3. Grosvenor Login and Account Security

Your Grosvenor login credentials are your responsibility. We strongly advise that you keep your username and password confidential at all times. If you suspect any unauthorised access to your account, please contact us immediately via our 24/7 live chat. We will not be held liable for losses resulting from unauthorised access caused by your failure to maintain account security.

4. Deposits, Withdrawals and Payment Methods

4.1 Deposits

At Grosvenor Casino, we accept the following deposit methods:

Debit cards — Visa and Mastercard (credit cards and Amex are not accepted)
PayPal
Apple Pay
Paysafecard
Instant Bank Transfer (Trustly)

Our minimum deposit amounts are: £5 for Debit Card, Apple Pay, and Instant Bank Transfer; £10 for PayPal and Paysafecard. The maximum deposit per transaction is £10,000. We allow up to 6 payment methods per account. Please note that making your first deposit via PayPal or Paysafecard will make you ineligible for our welcome bonus.

4.2 Withdrawals

Our minimum withdrawal amount is £5. We process withdrawals to Debit Cards (Visa/Mastercard), PayPal, Apple Pay, and Instant Bank Transfer. Paysafecard cannot be used for withdrawals. We pay withdrawals to the method that holds the highest net deposit balance on your account. Our maximum withdrawal per transaction is £30,000, and we charge no withdrawal fees.

4.3 Processing Times

Here at Grosvenor, we aim to process withdrawals as quickly as possible. Fast Withdrawals are available for eligible banks and PayPal, with funds typically arriving within approximately 15 minutes. Visa and Mastercard transactions not enabled for Fast Withdrawals may take 1–3 working days. All withdrawals are subject to completed KYC verification.

5. Bonuses and Promotions

5.1 Welcome Bonus

Our Grosvenor Casino welcome offer is available to new players who deposit a minimum of £20. Deposit £20 and receive a £20 bonus, allowing you to play with £40 in total. The following wagering conditions apply:

Total wagering requirement: 10x (deposit + bonus = £40, so £400 must be wagered)
Wagering must be completed within 30 days of activation
Maximum win conversion from bonus funds: £2,000
Slots contribute 100% to wagering requirements
Jackpot and Progressive games contribute 50%
Live Casino games contribute 10%
First deposits via PayPal or Paysafecard are not eligible for this offer

5.2 Ongoing Promotions

At Grosvenor Casino, we offer a wide range of ongoing promotions for our players:

Grand Prize Wheel — one free daily spin with prizes including Golden Chips, Cash, Free Spins and Cash Draw tickets (up to £1,000)
Top of the Slots — stake £10 daily to receive 5 Free Spins
£1 Million Prize Drop on Fury of Anubis
Golden Goal Rewards — £25,000 weekly sports promotion
Drops and Wins — prizes ranging from £0.15 to £20,000
Seasonal and sports promotions, including Cash Drops up to 3x bet (max £5,000)

All bonus offers are subject to their individual terms. We reserve the right to amend or withdraw any promotion at any time without prior notice.

6. Games and Platform

Our Grosvenor online casino features 2,000+ games across multiple categories. Our game library includes 500+ slots — from classic titles to Megaways games offering up to 117,649 ways to win — as well as jackpot titles including Jackpot King progressives. Our Grosvenor Casino app provides access to 300 games on iOS and Android, and we also offer dedicated apps for Grosvenor Live Casino and Grosvenor Poker.

Our software providers include NetEnt, Pragmatic Play, Blueprint Gaming, Barcrest, Novomatic/Greentube, Eyecon, Playtech, Red Tiger, and Big Time Gaming. Our live casino tables are powered by Evolution and our exclusive 'Live from Grosvenor' streams — real HD-quality dealer games broadcast directly from our land-based venues.

7. Grosvenor One Loyalty Programme

Our Grosvenor One membership programme links your online account with any of our UK land-based venues. Whether you play at Grosvenor Casino London, Grosvenor Casino Manchester, Grosvenor Casino Birmingham, or any of our other locations across the country — including Grosvenor Casino Leeds, Grosvenor Casino Sheffield, Grosvenor Casino Glasgow, and beyond — you earn rewards through a single unified account.

8. Responsible Gambling

We are fully committed to responsible gambling. Our platform includes tools to help you manage your play, including deposit limits, session time reminders, self-exclusion options, and reality checks. Players registered with GAMSTOP are not permitted to use our services. If you feel your gambling is becoming a concern, please contact our 24/7 support team or visit organisations such as GamCare and BeGambleAware.

9. Restricted Activities

When using our services, you agree that you will not:

Use VPN or proxy services to access our platform from restricted countries
Open more than one account
Provide false or misleading registration information
Engage in any form of fraud, collusion, or bonus abuse
Use automated software or bots to interact with our games
Attempt to exploit technical errors or system vulnerabilities

We reserve the right to suspend or permanently close accounts found in violation of these rules, and to withhold associated funds pending investigation.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Gibraltar for non-GB customers, and by the laws of England and Wales for GB customers. Our ADR for GB customers is IBAS. If you have a complaint, please contact us first via live chat or our Help Centre at support.Grosvenor Casinos.com. We will endeavour to resolve all disputes fairly and promptly.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Any material changes will be communicated to you via email or on-site notification. Continued use of our Grosvenor Casino online services following any update constitutes your acceptance of the revised terms. We recommend checking this page regularly to stay informed of any amendments.

If you have questions about these Terms and Conditions, please contact us via our 24/7 live chat available directly on our website.

Content updated: July 13, 2026